Still many players are not asking me clear questions. When you ask me questions, please put careful thought into wording. Understand that when I receive an email from a player, it is very difficult for me to recall everyone's individual situation so I will not recall an email sent a week ago. So ask your questions like I have no prior knowledge of your earlier issues.
* BE SPECIFIC. Don't ask vague questions or you will get vague answers.
* Ask direct and clear questions. Don't write a long paragraph to explain something then end with a vague question. Just ask what you need to know.
I need to help everyone as efficiently as possible, and I do this by ensuring the knowledgebase and instructions are as clear as possible. But everyone also needs to make answering questions as simple as possible for me.
