Knowledge Base for Player Support

Over the past week I've added many new topics in the player knowledgebase at http://www.genuinewinner.com/forum/index.php?action=kb

 

Whenever a player asks a question that is common, I add the answer to the knowledgebase so it will continue to grow. Whenever you have a question, please check the knowledgebase first.

JAA Updates

The online wheel analysis software is still having performance issues, despite the recent updates making things overall better. But there is still room for improvement and I'm not waiting for the previous programmers anymore (too slow). So this week I'm selecting new developers to continue the work. I already have 30 or so candidates ready to go so I just need to choose. The previous developers are officially no longer working on this project.

 

What I mean by performance issues is on some spin profiles, the server will choke and timeout because it doesn't complete analysis before timeout. The result is a plain white screen. It doesn't usually happen but it happens often enough to be an issue that needs fixing.

Unfinished items

I've run out of time today and couldn't respond to all emails and forum posts. I will have to to these first thing Monday. You don't need to resend emails etc.

Uber updates

The Uber update that does peak selection for multiple peaks is now complete and tested. First I'm going to do a demo video very clearly explaining full use starting from taking the ball sample, right through to using more advanced features such as auto target. The explanations will be as clear and detailed as possible. It may be long and boring because of the excessive detail, but at least it will be thorough.

 

I will do that likely next week and will make the video available shortly after.

 

After this if anyone still needs an in-person support meeting, one will be arranged.

Induction Loops

The new batch of induction loops are now complete and I'll have them in around a week.

Testimonials

I'm updating my website so if any players want to send a written testimonial about the system or computers, please email to me directly. They should basically say:

 

1. how long you've been playing for

2. what you've achieved

3. what you think of dealing with me, the tools & service I provide etc.

4. how it compares to other systems or technology you have

 

Of course no private information will be published.

 

If the testimonial is not overwhelmingly positive, submit the form at genuinewinner.com/BANNEDPLAYER.html (kidding)

 

I appreciate your honesty. The feedback also helps me address problem areas.

JAA

I'm doing some final testing with the JAA software. For this I need a few players to let me know which of their spin profiles in the software (wheel name and profile) they are sure has information added correctly, and as per the requirements in the instructions. It will ideally be old spins that the player do NOT edit anymore so I can always use the same spins for testing. Again I only need a few good profiles from a few players – not every player needs to send profile lists to me!

 

So far all players that have reported on it say it is working properly, so it should be ok for real use now but still every player should do their own testing before betting for real. Either way you should always test thoroughly and be winning consistently in practise sessions before betting for real on any wheel.

Hybrid V3

The programmers are almost ready to share their source codes for each of their components. From there, they collaborate to make each component work together. Put simply, the components need to communicate wirelessly in a secure way. I will know more about timeframe for completion when both programmers have collaborated further.

Player Support via Emails

To help me provide quick and efficient support for all players, I've created a player contact form at www.genuinewinner.com/players.html. This form is formatted in a way that ensures questions are simple and clear, which ensures I can respond quickly with an accurate answer. For support issues, please first use the player forum at www.genuinewinner.com/forum/ but if your inquiry is private, please only use the new form. All emails sent using this form will be answered first.

Uber upgrades

A bug in the latest Uber upgrades has now been identified, and should be fixed within 24hrs. When fixed, I'll test everything and submit a post to confirm.

Writing Clearly!

Much of the questions players are asking are still unclear. This makes responding much more time consuming and difficult than it needs to be. Often I will spend a few minutes reading and re-reading a sentence, trying to make sense of it when it should take 5 seconds. When this happens for numerous sentences and emails, I end up wasting an hour each day, which to me is a lot of time. There are many other things that are taking my time that shouldn't be.

 

Please understand I'm just one person, and I need to allocate my time to the priority tasks. To help players get support in a timely manner, there is the forum and the knowledge base with in the forum, so please use them. And very importantly, when you ask a question either on the forum or in an email, make what you want to know A1 crystal clear. Do not write extremely long sentences. Keep it simple and direct.

 

Most players already help me by doing this, but from now on when I receive questions or information that is simply not clear, I will request you to clarify things and resend your email. In advance I apologize as it may be "annoying", but it is necessary to ensure quality support for all players.

JAA mod to note

If you are developing a custom variant only for specific segregated variables, first select them in the main filter (multiple selections are ok), then use the bottom area to do the usual auto analysis. This way you can do an auto analysis only for a specific ball if it is on the same wheel.

Uber Updates

The updates for the Uber that will make application even easier are almost finished. The main part of it is coded. Now it simply needs to be applied to various parts of the software, then fully tested. Including testing, it is roughly a week from completion. So by around this time next week, it should be available. For people waiting for it, please don't consider it complete until I publish a post saying so. There may be a small firmware upgrade required for it but work has started on it to save time, in case it is required.