Many players are incorrectly using the code request form. For example, the incorrect product or item is specified for the code submitted. Specifically a player may request unlocking of a document for product they do not have, and such requests are automatically rejected. Additionally, many players are forgetting to specify their e-mail address, so I cannot verify who has made the request. If you haven't received an unlock code for any recent request within 24 hours, your submission had some kind of error and you will need to resubmit.
