Away for few days

I'll be away from this afternoon, and will be back likely Friday, but possibly Thursday. I will have either very limited or no internet access while away.

Reading instructions

I'm paid to provide support and answer questions. But when a player asks me a question that indicates they haven't properly read the instructions, naturally I don't appreciate it. I take great care writing the instructions for them to be read thoroughly - to save myself time, and to make things convenient for players. Please, before you contact me with questions, make sure you have THOROUGHLY read the instructions. When I'm asked to answer questions that are already answered, it just wastes time.

Realistically, no matter how much I beg people to read instructions, some people will ignore my requests. I've considered creating a support FAQs database but it would be pointless considering almost all questions are already addressed in the instructions - it would just mean I need to spend more time maintaining another source of FAQs. When I find another frequently asked question, I add it to the instructions too. So please, read the instructions thoroughly before contacting me. If players continue to ignore this request, I'll just have to start giving a template response "read the instructions" which may not be so 'warm', but it would be necessary so I have time to support players that do read instructions.

Roulette wheel analysis software glitches in Google's Chrome browser

If you are using Google's Chrome Browser, you may have some glitches with the online software. You are best to use either Firefox or Internet Explorer. Also remember to let the page fully load before you perform another action on the pages. This is because they dynamically update when you select something.

Mobile phone spin collection software

This is just about done and should be released in less than a week - at least the actual spin collection part. There is just a small bug that needs correction, then I'll need to stress-test it, which involves trying to make it crash any way possible. Assuming there are no further issues, I'll release it shortly. Again not all phones are compatible with the software - in fact most aren't. I'll give details of suitable models in the player forum.

The integration with the automated wheel analysis software is perhaps a few weeks off as the actual server part is still not complete. But if you are looking for a way to collect all required data without pen and paper, this is it. Although make sure you research laws in your local jurisdiction as using electronics to store or project spin outcomes may be illegal (legal in roughly half the jurisdictions). On this note, make sure you read the following thread in the player forum: http://www.genuinewinner.com/forum/index.php/topic,260.0.html

Hybrid V3 Development

The latest release has improvements on how it deals with the camera wearer's position. ie if they move their position, it now better adjusts. It is not quite at the point where it would even deal with the camera wearer doing cartwheels, but it's getting there. I anticipate cartwheels in the casino would arouse suspicion anyway. From a practical sense though, it is important that the hybrid adjusts for different camera angles. This part needs to be done properly so it is taking longer than anticipated, but progress is steady.

Automated wheel analysis software

I've tested the latest version and progress is going very well. The hard part is proving ensuring the programmer's fully understand what is needed. The last test showed they did not understand some of the requirements, but things are easily corrected once everything is understood. It would likely take them about a day more of coding to complete. That doesn't mean it will be available in a day because realistically there is more testing and collaboration to be done. Assuming they allocate sufficient time, and I have time to do proper testing, I expect the software to be available in roughly a week. A more conservative estimate would be full completion and release in about 2 weeks.

General schedule

I was out for most of today so haven't had the chance to catch up on work like emails. I'll be up to date by the end of tomorrow. Please do not re-send emails.